《酒店服务英语急用句 （mp3）》(Instant service english for hotel servers)

中文名: 酒店服务英语急用句 （mp3）
英文名: Instant service english for hotel servers
地区: 大陆
对白语言: 普通话,英语
简介:

　
　本书以提高酒店服务员工的英语口语水平为目的，分为“客房预订”“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为为一体，精心编辑了一个个典型情境中服务人员所需的应急用句。希望本书能够满足相关从业人员提升英语水平的需要。
2008年在一天天走近我们，如何向世界展现“新北京、新奥运”这一主题，成为我们共同努力的目标。在全力打造基础建设的同时，我们的服务行业也要积极营造一个高质量、高标准的“软件服务系统”。.
本书以提高酒店服务业员工的英语口语水平为目的，在编写上力求“口语地道，情景细化，即学即用”。全书共分为“客房预订”、“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为主体，精心编辑了一个个典型情境中服务人员所需的应急语句。通过系统地归纳、整理使学习者能够迅速把握本行业的常用英语口语，掌握典型情境的应急语句，并能在实..
section 1
01客房预订 making a reservation.
1 i need to make a resevation for this weekend.
2 do you have any room available for friday.
3 i need a room for Thursday .
4 i need to see if you have a room available for the night?
5 i'd like to reserve a room in your hotel.
6 i'd like to reserve two rooms for my friends.
7 is there a room available tonight?
8 do i pay in advance?
9 that's fine . i'll take it.
10 do you have a room?
11 i want to stay for 2 days.
12 i like to stay here for 3 nights.
section 1 - 02
1 can i help you?
2 may i help you?
3 what can i do for you?
4 ROOM RESERVATIONS(客房预订部), May I help you?
5 certainly.
6 may i have your name?
7 may i have your phone number?
8 may i have your name and your initials?
9 how do you spell it?
10 We'll be expecting you next Tuesday.
12 we are glad to accept your booking.
13 thank you for calling us.
section1- 03 询问日期及人数
1 from which date?
2 at what time will you arrive?
3 what time will you be arriving?
4 from which date and for how many nights?
5 are you with a company?
6 how long do you intend to stay?
7 for how many nights?
8 how many guests will there be in your party?
9 which date will there be?
11 how many people are there in your party?
12 one moment please, sir. yes, we can confirm 10 double rooms for 34 days.
section1-04询问对房间的选择
1 which kind of room would you prefer?
2 what kind of room do you want?
4 with bath or without?
5 would you like a closed circuit(闭路电视) TV in the room?
6 i'm afraid we have no triple rooms, but we can put an extra bed into one of our double room. would that suit you?
7 if this is not possible , would you mind a joining room instead?
8 we have double rooms at 100 dollors and 150 dollors, which would you prefer?
9 the room is very sunny and comfortable.
section1-05 对房间的要求
1 i want a quiet room.
2 do you have an inexpensive room?
3 do you have a better room?
4 do you have a cheaper room?
5 do you have a biger room?
6 do you have a room with a nice of view?
7 please give me a less expensive room.
8 i like a room with a bath.
9 i like a room with a shower.
10 is there a TV-set?
11 is hot water available any time?
12 may i see the room?
13 i like a room with a very large bed.
section1-06 对房间的要求2
1 we will take two smoking connecting room. 我们需要2个可以抽烟的相邻的房间.
2 i want a cheap room with harbor view.
3 do you have a sea view or a mountain view?
4 have you got a vacant room on the fifth floor?
5 i want a room on the higher floor.
6 i want a room on the lower floor.
7 i want a twin room on fourth floor.
8 have you got a Studio Room, becuase i have to work there.
9 i like a Junior Suite
12 a Presidential Suite
13 i like a double room with two bath(s?).
section1-07 关于房间价格
1 how much is the room please?
2 would you tell me the rate per night for a single room with a bath.
3 how much is a double with a bath , please?
4 hou much do you charge a day?
5 by the way, is that a special way for a good preservation(?) ?
6 we are for 10 percent discount for good presevation(?), sir.
7 the 60 dollors include the telephone, a major international newspaper.
8 for 70 dollors we will provide you with a telephone in the mini bar.
9 what's of price do you prefer?
10 services isn't included in the room rate.
section1-08 关于房间价格2
1 a double room with a bath at the moment with the rate between 50 dollors and 70 dollors.
2 there's the minimum price for off season stage淡季 and the maximum price for peak season旺季
3 that depend on what season is it.
4 it's 15 dollars for a single tax extra.
5 is it include tax and service charge? 含税和服务费吗?
6 do you need a deposit(押金,保证金)?
7 there is 20 percent discount.
8 it is about 45 dollors a day including heating fee取暖费 but excluding service charge.
9 we serve breakfast every morning.
10 the charge include only bed and breakfast. 此项收费只包含床位费和早餐费.
section1-09 请来电人稍等
1 just a minute ,please.
2 one moment ,please.
3 cloud you please hold on?
4 wait a minute.
5 hold on ,please.
6 could you please hold the line?
7 would you mind waiting?
8 could you hold a little longer?
9 would you mind waiting for a few moment?
10 hello, are you still on the line?
11 hand on,please.
12 could you hold on a minute?
section1-10 查看是否有空房
2 we do have a vacant seat(空房) for those day.
3 well, you can have a room on Wednesday.
4 there is a single room available for you.
5 there is not suite available on May 8th.
6 we don't have any room available for that week.
7 we don't have any single room available , would you mind a double room instead?
8 do you mind sharing a room with other people?
9 i suggest you make a reservation now, because there's a special discount.
10 the only room available at the moment is a suite.
11 you can have room 309.

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【更新日期】 2008.03.14.17
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